Programme - Day 2

Welcome from MC & Housekeeping

MC, Wayne Myers (Accounting Systems Manager, Deakin University)

Second Day Keynote Speaker - International Education - Know your Obligations and Avoiding the Pitfalls

1. Off-shore Delivery
2. Delivery in Australia - National Code
3. General contractual concerns

Frank Paton (Partner, Hunt & Hunt Lawyers)

Major Sponsor Keynote - University Banking in a Competitive World
Tim Waggett (Vice President, Sales - Financial Institutions & Public Sector, Citigroup Corporate & Investment Banking)

Complaints Handling - an essential part of customer relations
Francis Buttle (Listening Post)

University Case Study: University of Western Sydney Complaints Management System Development

Linda Watson (University Complaints Resolution Manager, University of Western Sydney)

Spend and Efficiency Improvements - Opportunities Uncovered through Procurement Profiling
Rachel Linder (Procurement Partners)

Strategic Planning - Challenges, misunderstandings and traps
Roger Sanderson (Strategic Business Development Manager, Flinders University)

University Case Study: Chart of Accounts at Edith Cowan University

Gary Zlnay (Project Manager Oracle 11i Implementation, Edith Cowan University)

University Case Study: The University of Sydney Travel Efficiency Project Update

Declan Devenney (The University of Sydney)

Getting an edge in international business: Currency impacts on course prices, foreign exchange transactions and projects or even foreign campuses
Interactive Presentation & Seminar for Senior Finance Systems Managers & Finance Systems Mangers

Convenor: Travis Walker (Commerical Manager, Budget & Policy, Deakin University)

Presenter: Ernest Glad (Director, Cortell Australia Pty Ltd)

Qantas University Travel Workshop

Convened: Owen Hudspith (AUPC Executive Committee Chair)

Presenters: Stephen Humphreys (General Manager, Corporate & Government Sales Australia, Qantas) & Helen Shield (Corporate Account Manager, Qantas)