The Callista Planning and Advisory Group (CPAG) is a collaboration of 11 institutions who use the Tribal product, the Callista Student Management. The group is managed by HES, and its purpose is to develop an innovative student management system for Australian universities that meets universities’ business needs. CPAG members work with each other and Tribal to shape future directions in student system evolution and to keep the Callista product at the cutting edge of technology and service delivery to students.

At the heart of CPAG's success is the strength of the collaboration between the participating institutions and with Tribal. CPAG members enjoy the benefits of shaping a student system that meets the needs of their institutions. They also enjoy the benefits of broader collaboration - knowledge sharing; establishment of best practice; business process comparison and benchmarking; shared customisations and, importantly, economies of scale.

Reporting to the Callista Senior Executive Group (CSEG), CPAG functions as the body responsible for planning the strategic development of the Callista SMS over the medium to longer term. The group is responsible for ensuring its strategic objectives are met and for setting the development directions of the product. CPAG works with Tribal to ensure delivery of functionality on time and on budget.
CPAG members meet face-to-face at least three times a year to:

  • Provide advice and recommendations to CSEG on functional and technical matters concerning the Callista Student Management System.
  • Facilitate the pipeline and annual planning processes as requested by CSEG by recommending strategic themes and projects to be completed within the planning timeframes.
  • Maintain a working relationship between the group and Callista that facilitates delivery of a product that meets the business requirements of the universities.
  • Facilitate active co-operation among Callista licensees and serves as a vehicle through which student system users share knowledge and experiences.


Kate Thorpe
Monash University

Deputy Chair

Melanie Pittard
Associate Director Information Services
University of New England

HES Key Contact
Stephen Callaghan
Phone: 0423 847 164

Participating members represent the following institutions: